Excel Resourcing are looking for a Parts Manager to join their friendly team. If your heart is in the automotive industry, if you’re passionate about your work and take pride in what you do but want to expand on your knowledge then don’t hesitate, apply TODAY!
Key Accountabilities and Responsibilities:
- Responsible for the parts performance of the site and for delivery of the business plan
- Defining market targets for the spare parts business within the framework of performance targets.
- Thorough understanding of stocking levels and importance of lost sales analysis
- Ensuring customers and mechanics have access to advice on identifying which spare parts and accessories they require
- Ensuring service and invoicing regarding spare parts is carried out in a customer-oriented manner
- Ensuring permanent availability or sourcing at short notice of spare parts and accessories
- Organising incoming lot control in spare parts warehouse
- Ensuring defective spare parts from complaints and warranty claims are returned correctly
- Monitoring inventory documentation and controlling inventory optimisation
- Maximising accessory opportunity by ensuring showroom displays are in place and updated, commission scheme in place and all appropriate staff are trained and informed on new accessory products
- Controlling cost management for own department
- Determining HR resource requirements for department, employing new staff and developing an induction plan
- Managing, coaching, and motivating employees to ensure a high quality of employee
- Together with employees, establishing business objectives and personal development goals and monitoring performance against agreed targets
- Monitoring the regional market with respect to new competitors
- Carrying out analyses of the competition/benchmarking in Parts
- Performance analysis to identify areas of weakness and appropriate marketing activity
- Market and customer analysis of trade parts business to determine level of marketing activity for trade parts growth
- Ensuring literature, product brochures as well as process documentation and the required software is up to date, complete and available
- Ensure product knowledge is kept up to date in order to increase opportunity for sales and associated sales
- Reviewing CSI surveys and other measures for monitoring customer satisfaction
- Monitoring compliance with BER standards and all other statutory regulations
The Ideal Parts Manager:
- People management particularly in terms of achievement through teams, leadership style should be highly visible and hands on.
- Motor industry experience, ideally in an Aftersales position at management level.
- Established track record in sales and profit delivery, cost and stock management control and people management.
- Enthusiasm to deliver the Mercedes-Benz experience and continuously improve product knowledge of self and others. Desire to achieve the highest standard of personalised customer care commensurate with the Mercedes-Benz brand.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Ability to work alone and as part of a team, contributing to the overall success of the business.
Hours: 08:00 - 17:30 Monday – Friday.
Location: Belfast, Northern Ireland
Salary: £32,000- £34,000
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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